Director of Client Services

The Director of Client Services will ensure service delivery to existing members, conduct renewal interactions, and seek opportunities for additional sales opportunities within existing accounts or through referrals to new accounts. The Director will conduct their primary responsibilities through consistent and meaningful live and phone-based conversations with all clients and will be managing multiple projects concurrently, maintaining project schedules, and ensuring client deliverables in a dynamic environment. In addition, the Director may also be assigned special projects in other areas of the organization, including research and product innovation.

Responsibilities

Cultivating and nurturing strong working relationships with clients
Seek sales opportunities within existing accounts
Diagnose client needs and identify relevant resources

Qualifications

3-5 years of experience in account management or client services with senior-level contacts (applicants with sales experience will also be considered).
Superior written and oral communication skills.
Strong organization, multitasking, and time management skills.
Ability to quickly master substance of research and product offering.
Ability to diagnose client needs and identify relevant resources.
Self-starter with hearty work ethic and attention to detail.
Exceptional performance in undergraduate academics or graduate studies.
Passionate, hard-working individual excited to contribute to the team and help us build our organization.

About Three Ships Media

Three Ships Media is a performance marketing agency based in Raleigh, North Carolina. The mission of the company is to help clients rethink the way they sell. Three Ships Media invests more than 15% of annual revenue into kaizen, process improvement, and research and development – including its internal think tank, the Emerging Media Research Council. While Three Ships Media serves Fortune 500 clients and leading national associations, it focuses on partnering with mid-sized growth companies looking to significantly increase revenue from online channels. Internally, Three Ships Media has specialists in strategy and analytics, marketing mix modeling, conversion, marketing IT, custom content creation, graphic design, video, Search Engine Optimization, Search Engine Marketing, and media buying.

Three Ships Media Values:

Learning

- Curiosity and bold thinking unleash new possibilities for growth – Ideas have more power than positions or titles

Entrepreneurship

- Success is often the product of testing and failure, which requires scrappiness and hustle – Individual initiative, vision, and commitment are the spark that builds great things – We turn imagination and creativity into action through disciplined execution

Integrity

- A win-win ethos of value creation requires candor, directness, and individual respect – We believe in accountability for results and incentives that reward success