• Friday FaceOff: Don't Overlook The Facebook Gold Standard

    Earlier this morning, Pete Wylie explored the benefits of blogging to a small business marketing strategy .  Many of those benefits - such as direct real-time customer engagement and idea-sharing – are common to Facebook’s value proposition as well. But Facebook also offers a unique set of tools and free product offerings that can be...

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  • Friday FaceOff: Small Business Marketing Resource, Blogging

    As we help clients enter the new world of emerging media practice, there are often significant questions about the specific benefits and potential liabilities of the various platforms we use to spread a client’s content.  Blogging is the cornerstone for building an engaged audience for our clients, making it a great place to start the...

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  • Friday Faceoff: Chrysler's One-Way Street

    So far in this week's Friday Faceoff , Pete Wylie has weighed in on United Airlines' online inadequacy , and Matt Bales shared the sour taste left in his mouth by Skittles' social media efforts .  But put to the test, do either reflect the most egregious missed opportunity in social media?  Close, but not quite - I have other ideas......

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  • Friday FaceOff: United Airlines, Flying The Unfriendly Social Media Skies

    Let’s face it, airlines have their work cut out for them appeasing their customers.  Long waits, delays, baggage loss, rude staff, and paying for the first checked bag are only some of the negative things associated with air travel. In the 2008 University of Michigan American Consumer Satisfaction Index, the airline industry ranked last...

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  • Friday FaceOff: Round 3, SMBs Succeeding with Social Media

    It's Friday again, and time for the 3Ships team to debate another social media topic.  Last week, we looked at corporate social media campaigns , and put forth our opinions about why Starbucks, Taylor Guitars, Vitamin Water and Ticketmaster deserved mention among the best business social media deployments we've observed. Granted, the budgets...

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  • Friday FaceOff: Capital Ford Gets On The Road with Social Media

    Small businesses have been slow to adopt social media practices for a variety of reasons, but time constraints and lack of clear ways to measure the activities are the two biggest roadblocks. Capital Ford is a good example of a small business making a consistent effort to raise awareness online through social media, despite its limited resources to...

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  • Friday FaceOff: Social Media Is Not A Laughing Matter @DSIComedy

    Last week I wrote about beverage goliath Glaceau's social media foray with Vitaminwater , an effort which has earned hundreds of thousands of online followers and a loyal, engaged, paying customer base.   This week, I've found a similarly progressive online business commitment in my own backyard.  The DSI: Dirty South Comedy Theater...

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  • Friday FaceOff: Starbucks Engages Customers VIA Social Media

    I've been impressed with Starbucks and their social media campaign to promote VIA (instant coffee packets), which started in September.   Lessons from the Starbucks VIA social media marketing campaign: V ideos are Hilarious!  Starbucks utilized YouTube to post webisodes of Erin and Brad’s adventures as they traveled...

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  • Friday FaceOff: Taylor Guitar Is In Tune with Social Media

    I’m a huge guitar nut.  I’ve been playing for 10 years and I love to read about new models and techniques, and hear fresh opinions about the best products. I’m always looking for new opportunities to connect online with other guitar aficionados through social media, so I compared the Facebook and Twitter presences of guitar...

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  • Friday FaceOff: TicketMaster Has the Ticket In Social Media

    As more and more companies adapt to the growing presence of the social media community, we at 3Ships have been discussing our favorite companies and social media campaigns.  Ticketmaster is the company that has been most impressive to me.  Recently, a long lost friend reconnected with me on Facebook by sending me a message to join him at a...

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