• Social Media Logistics: Facebook Fan Pages, Part 2

    In an earlier post, we touched on how you can establish a Facebook Fan page for your business to begin interacting with current and potential customers.  Facebook has more than 100 million active monthly users in the U.S. alone, so it is a crucial place to begin social networking interactions for most businesses.  But once you have built a...

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  • Social Media Delivers Customers for Less than Traditional Marketing

    Social media outreach by businesses is beginning to show true value, according to a recent HubSpot study on inbound marketing.  The research also finds that business-to-business companies are seeing success in using social media, countering claims that social media may only be able to move the needle for consumer-facing companies. The study...

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  • Small Business Marketing Advice: Tips On Engaging Locally on Social Networks

    Much has been written about the effectiveness of social media outreach in national campaigns, such as Scott Brown’s victory over Martha Coakley in Massachusetts.  But social media can also have an outsized impact on local policy proceedings and elections, as an interesting Huffington Post article today explained.  The article...

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  • How Are You Reaching the 200 Million US Residents Online?

    New statistics released by Nielsen show just how ubiquitous Internet activity has become.  This insight into user behavior demonstrates how crucial interacting online is for small businesses who want to attract more business.  Users spent an average of 58 hours online in January, and visited an average of 2,621 Web pages while online,...

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  • A Generational Gap: Google Buzz and Online Privacy

    Google is working out the kinks in its new social media offering, Google Buzz.  The service’s most contentious feature—auto-following of Gmail contacts without user permission—has been replaced with an opt-in list of suggested people to follow.  I had a conversation with a colleague this weekend about the auto-following...

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  • Tempur-Pedic Gets Comfortable With Social Media

    Yesterday I was watching Power Lunch on CNBC and a segment came on highlighting Tempur-Pedic's new marketing campaign .  The television ad tells the customer to go online and "ask someone you know" about how well they sleep, to "check out twitter", and to "try your friends on facebook" to learn more about their mattresses.  This is a large...

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  • Small Business Social Media Logistics: Facebook

    Last week, we covered the basics on how a small business can set up a Twitter profile and begin using it .  In addition to Twitter, businesses that want to engage in social media marketing should set up a Facebook Fan page.  Maintaining accounts on both services helps expose your business to the widest array of potential customers and offers...

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  • Small Business Owners: THIS Is Why You Should Care About Google Buzz

    For lack of a less egregiously corny introduction, there's been a great deal of buzz surrounding Google's latest innovation, "Google Buzz."  As many of you have likely already heard, Google's innovation team unveiled "Buzz" yesterday , touting it as the next evolution in Google communication tools.   But why should this matter in the...

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  • Forrester's Anti-social Blogging Policy

    Technology and market research firm Forrester has issued a new policy requiring its analysts to move any personal research blogs under the corporate umbrella.  To this point, several Forrester analysts have had personal research blogs, some of which have proven quite popular.  The company is arguing that the IP its analysts create on personal...

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  • Social Network Segmentation Should Shape Outreach Strategy

    As social networks continue to grow their audiences, important usage trends are emerging that will help define successful marketing strategies.  Businesses beginning to market using social networks should take note of two new studies on the demographics of social media use.  First, IT research firm Gartner predicts that 50 percent of...

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