• Why People Use Social Media

    Frequently I’m asked, “So why do people actually use social media?” When I’m evangelizing the adoption of a social strategy to businesspeople, I usually dodge the question.  “It doesn’t matter why your customers use social media,” I say.  “What matters is that they spend increasing amounts of...

    Continue Reading

    Filed under:

  • Social Media Delivers Customers for Less than Traditional Marketing

    Social media outreach by businesses is beginning to show true value, according to a recent HubSpot study on inbound marketing.  The research also finds that business-to-business companies are seeing success in using social media, countering claims that social media may only be able to move the needle for consumer-facing companies. The study...

    Continue Reading

    Filed under: , ,

  • Social Media for Banking: The New "Old Fashioned Way"

    Yesterday I sat down with the President and CEO of one of North Carolina's largest banks.  I had a two-fold agenda: 1) Discern his level of interest in social media marketing (again, we're a growing business...) 2) More acutely understand the perspective that he and his fellow bankers have regarding internet marketing Given the heavy...

    Continue Reading

    Filed under:

  • Small Business Marketing Advice: Tips On Engaging Locally on Social Networks

    Much has been written about the effectiveness of social media outreach in national campaigns, such as Scott Brown’s victory over Martha Coakley in Massachusetts.  But social media can also have an outsized impact on local policy proceedings and elections, as an interesting Huffington Post article today explained.  The article...

    Continue Reading

    Filed under: , , , , ,

  • Managing Bad Press: Tips for Responding to and Learning from Negative Comments and Reviews

    2010 may bode as a year for mobile innovation and social platform consolidation, but one trend from across the “aughts” remains the same: business owners remain ‘on the fence’ about social media marketing.  A legitimate fear continues as the underriding reason: that using two-way communication tools like blogs, Twitter and...

    Continue Reading

    Filed under:

  • How Are You Reaching the 200 Million US Residents Online?

    New statistics released by Nielsen show just how ubiquitous Internet activity has become.  This insight into user behavior demonstrates how crucial interacting online is for small businesses who want to attract more business.  Users spent an average of 58 hours online in January, and visited an average of 2,621 Web pages while online,...

    Continue Reading

    Filed under: , , , ,

  • Unexpected: Potentially Irrelevant Innovation From Google

    Google's latest attempt to simplify AdWords for small business owners hinges on the appeal of color. A great post from Marketing Pilgrim's Frank Reed ( Google Gives SMB Market Something to Look Forward To ) explains a project Google is beta-testing in the Houston market.  For $25/month Google will:  1) attach a "yellow flag" to all Adwords...

    Continue Reading

    Filed under: , ,

  • A Generational Gap: Google Buzz and Online Privacy

    Google is working out the kinks in its new social media offering, Google Buzz.  The service’s most contentious feature—auto-following of Gmail contacts without user permission—has been replaced with an opt-in list of suggested people to follow.  I had a conversation with a colleague this weekend about the auto-following...

    Continue Reading

    Filed under: ,

  • Tempur-Pedic Gets Comfortable With Social Media

    Yesterday I was watching Power Lunch on CNBC and a segment came on highlighting Tempur-Pedic's new marketing campaign .  The television ad tells the customer to go online and "ask someone you know" about how well they sleep, to "check out twitter", and to "try your friends on facebook" to learn more about their mattresses.  This is a large...

    Continue Reading

    Filed under:

  • Come aboard! We have 3 positions available...

    As the latest addition to the Three Ships Media team, it's exciting for me to invite others to come aboard!  In my time with the firm, I've gotten to know the team very well, and have already taken on a vast array of activities that range from research to writing to graphic design. I've learned quickly that Three Ships Media needs people who are:...

    Continue Reading

    Filed under: